SupportNet (online call logging and management)
ICM SupportNet gives customers real time access to ICM's support system via an access controlled website.
Registered users access SupportNet >>>
SupportNet allows users to log service requests online and they will be treated in exactly the same way as requests logged via the telephone.
SupportNet also allows all registered support customers to view the status of all current support requests in real time, via their own secure service portal. The portal will show any updates, including engineer estimated time of arrival and any actions they have requested, including the time the last action was made and a description of any action taken. Over time customers can build up and view performance statistics for their equipment and review the service event history.
Key features and benefits of SupportNet:
- Customers can log service requests online
- view the status of all support requests in real time
- secure service portal showing updates
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
Consider this
Protect your investments – should your purchase be included in your business continuity plan?
News and events
NIGHT OF TRIUMPH FOR ICM WITH DOUBLE CIR AWARD SUCCESS
ICM Continuity Services, the leading business continuity and disaster recovery firm, triumphed last week at the CIR Magazine Business Continuity Awards, scooping two coveted awards for ‘Personality of The Year’, for MD Mike Osborne, and ‘Service Provider of The Year’ for ICM. further details >>>
Downloads
How to Start with Business Continuity
What is business continuity and where to start with it? Why do I need a business continuity plan? How do I implement a continuity plan? ICM will help you to answer all the questions you might have about Business continuity management. company literature pdf >>>
