3rd Line Support
If a problem cannot be resolved over the telephone or remotely by the Second Line Support team, then a specialist engineer can visit your site within the agreed response time.
A fixed number of visits by a Third Line Engineer will be set out in the Service Level Agreement on the support contract.
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
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News and events
ICM Business Continuity Services Ltd Completes Board Structure With Appointment of Service Director
ICM Business Continuity Services Ltd, the UK Business Continuity specialist has appointed John Mills as its new Service Director. further details >>>
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