Service Desk

ICM delivers 24x7 dedicated support with a single point of contact and direct access to ICM technical staff for all enquiries across the UK. A range of flexible hours of cover are available, so the level of service you receive will be specific to your call level requirements.

ICM has a diverse range of engineering skills allowing us to meet your demands. With a range of service options available, ICM can deliver a high level of service to assist in the availability of systems and users to your business. To maintain quality standards our Service Desk follows ITIL framework methodologies and best practice to deliver the service.

On a monthly basis, ICM will provide you with a standard report containing management information with regard to the incident activity for the reporting period.

The options available within this service are:

More information

Contact ICM

If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.

further details >>>

Consider this

Want a private network that offers savings on 3 levels

while delivering security & accessibility? VPNs >>>

News and events

NDR responds to calls following serious flooding

At NDR, we are currently responding to a high number of invocations and standby calls from our customers that are affected by flooding in Central and Western England. further details >>>

Downloads

MS Brief Product and Services Overview

ICM’s Managed Services encompass flexible service options from 4 hour response, through 24x7x365 support line to remote management. company literature pdf >>>